F.A.Q (Netflix Video Downloader)

Please click the icon or the "" icon (on the upper right) > Register. There will be a registration popup dialog, where you can copy and paste the registration email and license code.

Generally, once an order has been validated, the license key will be sent to the email address you entered for the purchase shortly. If you do not receive the license key within a few minutes of purchasing, please check your Spam or Promotion E-mail folder just in case it was incorrectly classified as spam or promotion email. Sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email typo, etc. In this case, please contact us for assistance.

FlixiCam are able to help you download any movies and TV shows from Netflix to computer for offline playback.

MP4 and MKV. FlixiCam is able to download Netflix video to MP4 or MKV format so that you can enjoy them on most of devices freely.

The free trial version enables you to download the first 5 mins of each video in HD quality. To get the full video, please purchase a license.

Please contact our support team with the order IDs. We will refund you as soon as possible.

We offer Team license. It allows you to run FlixiCam on maximum 3 computers.

1. FlixiCam provides free trial version, allowing you to download the first 5 mins of each video in HD quality. To get the full video, please purchase a license.

2. Netflix has four subscription plans: Basic with Ads, Basic, Standard and Premium. The first two plans support watching in HD (720P), Standard plan supports watching in Full HD (1080P), and Premium plan supports watching in Ultra HD (4K). Please note that FlixiCam doesn't support to get 1080P video while working with Netflix’s Basic and Basic with Ads plan.

3. Please make sure Netflix plays video in HD quality. First, you need to adjust the Netflix playback setting to High: sign into Netflix.com, and select your profile. Under My Profile, select Playback Settings, then find Data Usage, and select High.

If you have done the above setting, but the downloaded video's quality is still poor (at around 480P), please follow these steps to check the original video's quality: Open Netflix web player on Chrome browser, and play the video. Click "Ctrl" + "Alt" + "Shift" + "D" on the keyboard at the same time, then some details of the video will pop up, where you can check the video's resolution.

4. Netflix provides merely 480P quality for videos from Disney and Marvel on Chrome Web player. So currently, FlixiCam does not support downloading those videos at HD quality.

Please right click the program icon, and choose "Run as administrator" in the drop down list to launch the program. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Then the program will be launched. Please input your registration email and code to the registration box.

FlixiCam offers three kinds of subtitles encoding ways to meet users' needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't have the ability to switch or add subtitles, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save subtitles in only one language to the video at a time with this mode.

FlixiCam supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. However, to achieve or take full advantage of hardware acceleration, you are required to have the latest version of the graphics cards installed on your computer, or FlixiCam might work as slowly as a snail does. Here is how to check and upgrade the graphics cards:

1. The process of upgrading graphics cards is incredibly easy, all you need to do is: right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.

2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.

First, please log out (in the Setting window) and log back into your Netflix account on FlixiCam. And then please click the title you want to download in the search results list to check if it can be played normally in the popup web player. Some titles may be not available to watch instantly, resulting in them not being able to be downloaded by FlixiCam.

The error code "6122" means that you entered the wrong PIN code, or didn't enter the code to allow the download. Netflix allows the primary account holder to control viewing with a PIN, called Parental Controls, as to ensures child does not watch content rated above selected maturity level and particular TV series or movies. So please enter the correct PIN code to allow the download.

The error code "6123" means that too many people are using your account right now. If you've shared your Netflix account with friends or family, they may be using Netflix while you're trying to watch a movie or TV show. The number of users that can stream at the same time will depend on your Netflix plan. You can check the limit for your account.

To resolve it, please stop playing on another screen.

It may be caused by unstable network or download timeout. Please try to download the video again when the network is stable.

The error code "6301" means that the video is not available in your country. For this issue, please make sure the video can be played normally in Netflix web player first.

The error code "1608" means that the program failed to download the subtitles or audio tracks you selected. Please delete the video and then try to add and download it again.

Should the problem persists, please send us the video's link, the screenshots of your selected subtitles & audio tracks in the "Advanced Download" window, as well as the log files for our further analysis.

You can find the log files by clicking the Menu button > Open log file. You will see a logs folder and please send all files in that folder to us.

The error code "1609" may happen when the display screen turns off. Please make sure the display screen is on when downloading the videos.

These error codes may happen when the disk you are downloading videos to is running out of space, or the program fails to create or open the output folder. Please try to clean your disk and change the output path in the Setting window.

Please make sure the link is copied from Netflix web player and the video is playable. Or you can try to search it by keyword or video name.

If you get any other error codes not listed above or fail to solve the problem even though you've exactly followed the solutions, please send the info below to our support email ([email protected]) for further analysis:

• 1. What is your computer OS?
• 2. Which Netflix plan did you order?
• 3. Are you downloading Netflix Movies or TV shows?
• 4. Does this happen to certain videos or all videos? Please tell us the name or URL of the videos you want to download.
• 5. Please send the log files to us, which you can find by clicking the Menu button > Open log file. You will see a logs folder and please send all files in that folder to us.